Phew! Two weeks ago I was in the middle of one of the most intense working weeks of my life — finishing a website, tying together the order system, sending out beta builds, and dreaming constantly about Coda. Now it's out, and overall, it's gone really well. While there is still a lot of stuff we'd like to add to Coda, what's been most gratifying to us is hearing that people are just as excited about this idea that we've been for the last year. That's a nice thing. Sure, Coda isn't for everybody, but it's nice to know that it can hit that sweet spot for many. ("Coda is amazing! It's like a lightening bolt straight to the chest. And when I came to consciousness I realized how badly I needed Coda but didn't even know it", wrote one effusive user that we love. "i was wondering if i could get a discount on your software if i show you where i spotted a spelling mistake?", said yet another user who we love just as much.)
Anyway, the Coda train is still rolling, but I wanted to record for posterity a couple of interesting "launch numbers".
27 Mbit: Peak Web Throughput
Our colocation facility — and our lone Xserve G5 — held up as amazingly as ever. We did have continual problems with MySQL stalling under duress, which really sucked, but Apache handled the incoming flurry of web requests with aplomb.Actually, 27 Mbit of peak traffic was not too bad, overall. Why wasn't it way higher? Well...
643 GB: Amazon S3 Traffic
...for the first time ever, we offloaded the bulk of our file transfer needs — the Coda download itself — to Amazon S3.The result? Amazon pretty much saved our e-asses. We just threw the file up on Amazon S3 (possibly using a certain development build of a certain file transfer client), and rewrote the link to point to S3. That's all. There's nothing worse than seeing the Apache process list fill up with processes that nothing more than long downloads, as those requests could be doing many other things like, for example, allowing someone to buy the program. It was great to off-load the heavy lifting and never have to think about it again.
So, all told, users downloaded 643 GB worth of Coda in the last seven days. The total bill? $128. Mellow.
Aside for Mac Devs: Yes, I decided to go with a .zip archive for this release, instead of a tried and true .dmg. Here's why: 1) It "safe opens" exactly the same as a .dmg would, extracting the application and thoughtfully trashing the .zip. 2) If people have "safe open" turned off, there's no chance of classic "running it off the .dmg" user confusion — also known as "the question mark in the dock experience", a great band name — as the user just double clicks the .zip to get the app in a pure form. 3) They're easier to make, and a little bit smaller too. And not a single e-mail (yet) about the change? That's-a hot-a zip!
1,748: E-Mail Messages
When we release major updates, I like to take over the support box for a week or two. It gives me a very real, direct sense of how the app is being received, what the major issues are, and what people really want in the future. (Plus, I enjoy talking.)The final score? Of the 1,748 e-mails we've received in the last week, I've replied to 1,638 so far.
I actually enjoy it — my wrists, not so much.
Top requests: Subversion. Find/Replace and Compare Differences across many files. Improved local previewing. Draggable tabs. More languages; mainly ASP, JSP, and ColdFusion. Tag balancing. Etc. Noted!
Now that the support velocity has slowed to normal, today I'll hand the box over to the ever-capable Tim.
One: Congratulatory Snack Pack
The talented and thoughtful Dan Messing of Stunt Software, a Friend of Panic, just sent over some Zany Canadian Candy / Sucrerie Canadienne Folle. I don't suspect it'll take long to eat it all.A very thoughtful treat...
...with possibly the best package I've ever seen.
Thanks so much, Mr. Messing!
32 Comments:
Now, I hope you'll be letting some of your old testers in on that "certain development build of a certain file transfer client" in the near future ;)
And more blogging please :)
Hrm. But then say you want to go month-to-month just to cover the initial spike. So that's a $50 setup fee. You're up to $60, just under half of what you paid for S3.
Then there's Dreamhost's recent reputation for unreliability. Last thing you want is for your downloads to go down during the honeymoon period. That's easily worth the price of one registration.
And voila. S3 is same price or better. Sounds like you nailed it.
As I detailed in the linked text recently, I am fully with you for zip archives as the preferable option for Mac software distribution these days. However, I think convenience is key here. Just compare the speed and reliability of zip files versus disk images.
Strangely, I usually find that disk images turn out slightly smaller than zip archives of the same applications.
Keep up the great work. I can't wait for 1.01 and the next version of a certain FTP client!
I could say something snarky here, but I won't :-)
-ch
RL in France
Oh yeah, uh, very impressed with Coda! How about being able to drag and drop an image into a page and have it insert the img code?
Cheers!
I am sitting in Brisbane Australia reminiscing and drooling. 8-)
Thanks for finally getting it right guys.
(Also, to all other north american candy lovers in Australia, there's another place http://www.usafoods.com.au that gets a lot of American stuff. Like Chocolate Jello pudding. yummm)
Maybe I am being dense but this caused me to do a double take. Are you implying Transmit is going to support S3 or are you using the latest dev build of Interarchy? It seems a bit strange to be mentioning the competition.
I really would like to see a forum of some sort created so we, users, can yap to our hearts content regarding this great piece of software and design in general... please!
I wrote you an email saying as much and I would be willing to create / host the forum... I just can't stand the 1993 email list other editors use. *wink*
You were cheated, my friend.
ps. S3 in Transmit sound good to me.
I retract my earlier statement. These are good people, doing good things for mankind.
I aspire to someday design a site that steals some of your eye-candy so that I can get on the ripoff page
typo: "processes that [are?] nothing more than long downloads"
Thanks - Alex
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